Shipping Policy

Processing Times
Orders are typically processed within 2–4 business days. Processing times do not include weekends or public holidays. During periods of high demand, processing may require an additional 1–2 business days.

Estimated Delivery Times
Once your order has been processed and dispatched, estimated delivery is 7–10 business days. Delivery times are estimates and may vary depending on the destination, local customs procedures, or circumstances outside our control.

Shipping Costs
Lucy Crafts currently offers free worldwide shipping on all orders unless otherwise stated at checkout.

Order Tracking
When tracking information is available, it will be sent to the email address provided at checkout. Please allow some time for tracking information to update after dispatch.

Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that changes can be made.

Delayed or Lost Packages
If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will review the tracking information and assist you with the next steps.

Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Where applicable, these charges are the responsibility of the customer.

Contact Us
If you have any questions regarding your shipment, please contact Lucy Crafts customer support and include your order number so we can assist you as quickly as possible.